Frequently asked questions
Everything you need to know about the cushion, shipping, and returns. Cannot find your answer? We are one message away.
About the product
How do I inflate it? +
Blow into the valve (2 to 4 breaths) or use the built-in pump. Adjust firmness anytime, even while seated, by pressing the release valve.
Will it fit my seat? +
CloudCozy is designed to fit virtually all airline, train and car seats, plus office chairs. Its flexible chambers mould to the surface underneath.
How compact is it when packed? +
Fully deflated it rolls down to about the size of your hand and slips into the included carry pouch, light enough to forget it is in your bag.
How do I clean it? +
The waterproof surface wipes clean in seconds with a damp cloth. No covers to wash, no fabric to stain.
What is covered by the warranty? +
Every CloudCozy is backed by a 1-year warranty against air leaks and manufacturing defects, plus a 60-day money-back trial.
Shipping, returns & orders
How long does shipping take? +
Orders are dispatched within 1 to 2 business days with free tracked shipping. Delivery times vary by destination and are shown at checkout.
Do you ship worldwide? +
Yes. We offer free tracked worldwide shipping on every order.
How do returns work? +
Enjoy a 60-day money-back trial. If it is not for you, email us and we will arrange a full refund, no restocking fees.
How do I track my order? +
You will receive a tracking link by email as soon as your order ships. Reply to that email anytime if you need a hand.