We would love to hear from you
Contact us
Questions about your order, the cushion, or shipping? Send us a message and a real human will reply, usually within a few hours.
Get in touch
Real humans answer every message, usually within a few hours. Tell us how we can help and we will get right back to you.
Email uscontact@shopcloudcozy.com
Support hoursMon to Fri, 9am to 6pm
Returns60-day money-back trial
Quick answers
Before you write to us
How long does shipping take? +
Orders are dispatched within 1 to 2 business days with free tracked shipping. Delivery times vary by destination and are shown at checkout.
What is your return policy? +
Every CloudCozy comes with a 60-day money-back trial. If it is not the comfiest thing in your carry-on, send it back for a full refund.
How do I track my order? +
You will receive a tracking link by email as soon as your order ships. Reply to that email anytime if you need a hand.